At NTLF Medical, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or place an order with us.
1 Overview
NTLF Medical ("we," "us," or "our") operates a medical and laboratory supply business located at Broadcasting Junction, Off the Accra-Winneba Road, Accra, Ghana. We supply products to hospitals, clinics, laboratories, pharmacies, and individual buyers.
This Privacy Policy applies to information we collect through our website, phone calls, emails, WhatsApp communications, and in-person transactions.
By using our website or services, you agree to the collection and use of information as described in this policy.
2 Information We Collect
We collect information in the following ways:
Information You Provide Directly
- Contact Information: Name, phone number, email address, and hospital/clinic name when you contact us or place an order.
- Order Information: Product selections, quantities, delivery address, and order notes submitted through our website or by phone.
- Communications: Messages sent through our contact form, email, or WhatsApp.
Information Collected Automatically
- Browser Data: We may collect basic browser type, device type, and pages visited to improve our website.
- Local Storage: Our website uses browser local storage to save your shopping cart and theme preferences on your device.
Note: We do not collect sensitive medical information, payment card numbers, or financial data through this website. All payments are handled in person or via mobile money.
3 How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders for medical and laboratory supplies.
- Contact you regarding your order status, delivery, or inquiry.
- Respond to your questions or complaints submitted through our contact form.
- Send product updates, new arrivals, or promotional offers (only if you have subscribed to our newsletter).
- Improve the functionality and content of our website.
- Comply with legal and regulatory requirements applicable in Ghana.
We will never use your personal information for purposes unrelated to our medical supply services without your consent.
5 Data Storage & Security
We take reasonable precautions to protect your personal information:
- Order data submitted through our website is stored in your device's local browser storage and is not transmitted to an external server through this website.
- Contact form submissions are stored locally and reviewed by our team for response.
- We use secure communication channels (SSL/HTTPS) where applicable to protect data in transit.
While we take reasonable measures to protect your data, no internet transmission is 100% secure. We encourage you to communicate sensitive business information directly by phone at 054 140 6489.
7 Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information from our records, subject to legal requirements.
- Opt-Out: Unsubscribe from our newsletter at any time by contacting us directly.
- Complaint: Lodge a complaint about our data practices with the relevant data protection authority in Ghana.
To exercise any of these rights, please contact us at NTFLGhana@gmail.com or call 054 140 6489.
8 Third-Party Links
Our website may contain links to third-party websites such as Google Maps and WhatsApp. These external sites have their own privacy policies, which we do not control. We encourage you to review the privacy policies of any third-party websites you visit through our links.
NTLF Medical is not responsible for the privacy practices or content of external websites.
9 Children's Privacy
Our website and services are intended for healthcare professionals, businesses, and adults aged 18 years and over. We do not knowingly collect personal information from children under the age of 18. If you believe a child has submitted personal information through our website, please contact us immediately and we will delete it.
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: